Mail-in phone repair

Cannot visit Mobile Kings in person? Start a mail-in enquiry, receive posting instructions once we confirm suitability, and approve any chargeable repair after assessment.

Common symptoms

  • You are outside easy travel distance
  • Device needs workshop assessment

What this service includes

  • Screen and display faults
  • Battery issues
  • Charging faults
  • Other repairs confirmed as suitable for mail-in

How it works

  1. Start a mail-in repair enquiry with model and fault details
  2. Mobile Kings confirms suitability and provides a reference plus packing/postage guidance
  3. You package the device securely and send it with an appropriate tracked service
  4. We receive and assess the device
  5. You receive the diagnosis/quote and approve work before chargeable repair begins
  6. Repair is completed
  7. Device is returned using the configured delivery method

Supported devices

  • Smartphones confirmed suitable for mail-in on enquiry

Why choose Mobile Kings

  • UK-wide posting option
  • Quote before chargeable repair
  • Tracked postage guidance

How mail-in works

Mail-in is designed for customers who cannot visit our Coventry branches. Every job starts with an enquiry so we can confirm the device is suitable, share packaging guidance, and avoid surprise charges.

Packaging guidance

Use a sturdy box, wrap the device to prevent movement, and include any agreed paperwork or reference. Avoid sending loose liquid accessories. Exact packaging and address details are provided after we accept the enquiry.

Mail-In Phone Repairs

Packaging

Use a rigid box, cushion the device on all sides, and do not leave the phone loose. Include your reference once issued.

Posting

Use a tracked postal service appropriate for the device value. Keep your tracking number until the device is returned.

Assessment

On arrival we assess the reported fault and contact you with findings and a quote before chargeable repair work begins.

Return delivery

Return delivery method is confirmed with your quote/approval. Do not assume insurance level until stated.

Data backup

Back up your data before posting. Remove SIM and memory cards if you wish. We are not responsible for data loss.

Terms

We may decline devices that are unsafe to post, uneconomical to repair, or outside the services we offer.

FAQs

Who pays for postage?

Postage terms are confirmed in your mail-in instructions. Until configured for a job, do not assume the shop covers outbound or return postage.

When do I pay for the repair?

Chargeable repair work begins only after you have approved the diagnosis and quote, unless you have agreed otherwise in writing.

Should I back up my phone?

Yes. Back up your data before posting. Mobile Kings is not responsible for data loss; remove SIM/memory cards if you prefer.

Turnaround: Turnaround depends on postage times, assessment queue and parts — confirmed after we receive the device.

Warranty: Any warranty for completed mail-in repairs is stated on your repair paperwork.